Refund and Returns Policy

1. Overview

At Automa Digital LTD, we strive to provide our customers with high-quality products and excellent service. We understand that there may be occasions when you need to return a product or request a refund. This Refunds & Returns Policy outlines our procedures for returning products and requesting refunds.

2. Eligibility

To be eligible for a return or refund, the following conditions must be met:

• The product must be in its original condition, unopened, and unused.
• The return must be initiated within 14 days from the date of purchase.
• The product must be accompanied by the original proof of purchase (e.g., receipt or order confirmation).

3. Returns Process

To initiate a return, please follow these steps:

• Contact our customer service team at [email protected] to request a return authorization (RA) number.
• Pack the product securely in its original packaging, including all accessories and documentation.
• Clearly mark the RA number on the outside of the package.
• Ship the product to the address provided by our customer service team.

4. Inspection & Approval

Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria outlined above. If the product is approved for return, we will process your refund or exchange according to the terms outlined below.

5. Refund Process

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be processed and credited to your account may vary depending on your financial institution.

6. Exchange Process

If you requested an exchange for a different product, we will process the exchange once the returned product is received and inspected. We will ship the replacement product to you at no additional cost.

7. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Products that have been opened, used, or damaged
• Clearance or sale items
• Personalized or customized products
• Digital downloads or software

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the nature of the issue.

9. Shipping Costs

Shipping costs associated with returning a product are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid shipping label for the return.

10. Restocking Fee

A restocking fee may apply to returns of certain products. The restocking fee, if applicable, will be deducted from the refund amount.

11. Contact Us

If you have any questions or concerns about our Refunds & Returns Policy, please contact our customer service team at [email protected].